Refund policy

Return and Refund Policy

Thank you for shopping with us! We hope you love your purchase, but if you are not completely satisfied, we’re here to help.

Returns

  • You can request a return within 3 days of receiving your order.

  • To be eligible for a return, the item must be unused, unopened, and in the same condition you received it, with original packaging.

  • Due to hygiene reasons, used or opened beauty and hair products cannot be returned.

To initiate a return, please contact our customer service team at [your email address] within 3 days of delivery. Kindly include your order number, the item(s) you wish to return, and the reason for the return.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.

  • If your return is approved, a refund will be processed to your original method of payment.

  • Please note: Refunds may take several business days to appear in your account, depending on your bank's policies and processing time.

Non-Returnable Items

  • Opened or used products

  • Sale or clearance items

  • Gift cards (if applicable)